We provide private car charter, transfer services, and customized tour programs across Thailand. Our commitments include:

• Professional Drivers: Experienced, licensed, and polite drivers who speak basic English.
• Quality Vehicles: Well-maintained, air-conditioned, and fully insured vehicles (Sedan, SUV, Van).
• Punctuality: Drivers will arrive at the designated pick-up location at least 15 minutes before the scheduled time.
• Flexibility: Itineraries can be adjusted on the go (within reasonable distance and time limits) to suit your preferences.

We understand that travel plans can change. Cancellations must be made in writing (via email or WhatsApp). The following cancellation fees apply:

• No-Show: If the passenger does not show up at the designated time and location without prior notice, the full amount will be charged.
• Flight Delays: If your flight is delayed, please inform us immediately. We will wait for up to 2 hours at no extra charge (for airport pickups).

• Processing Time: Approved refunds will be processed within 5-7 business days.
• Refund Method: The refund will be credited back to the original payment method used during booking (Credit Card, PayPal, etc.).
• Bank Fees: Any bank or payment gateway transaction fees incurred during the refund process may be deducted from the refund amount.

We shall not be liable for any failure or delay in performing our services due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (floods, earthquakes, storms).
• Political unrest, riots, or terrorism.
• Government regulations or closures (e.g., National Park closures).
• Pandemics or major health crises.

In such events, we will offer to reschedule your trip to a later date. If rescheduling is not possible, a partial or full refund may be considered based on the circumstances.

Our customer support team is available to assist you during your trip and before your booking.

• Operating Hours: 9:00 AM – 5:00 PM (Indochina Time – ICT)
• Email: booking@myprivatetrip.com
• Phone / WhatsApp: +66 8 2690 1881
• Emergency Contact: If you experience any issues during your ongoing tour, please contact your driver directly or call our 24-hour emergency hotline immediately.